Check current status and handover conditions
Check the structure, documents, access rights, and contract conditions, and organize the scope of what can be addressed
Operations & improvement
Keep your systems running.
And ready for what comes next.
There are next challenges after launch. We clarify the scope of operational responsibilities and continue to improve based on actual usage.
Consult on this theme
IS THIS YOUR CHALLENGE?
From these challenges.
- I want to organize the support system after release
- I want to connect users' feedback to improvements
- I would like to consult about whether the current system can be inherited
SCOPE OF SUPPORT
Where to start, where to end.
Organize the necessary processes and roles,
We define the scope that fits the project.
Organize the roles and points of contact for operations
Agree on responsibilities and response conditions for inquiries, incident notifications, and regular tasks.
Organize the improvement backlog
From users' feedback and business impact, clarify what to improve and the priority.
Change, verification, release
Confirm the impact of changes, organize the process of testing and releasing, and continuously improve.
To ensure that operations are not left to someone else.
Clarify the roles required to continue using the system, including where to contact, how to report incidents, regular tasks, and access rights, and who is responsible for what.
The starting point for improvement is actual usage.
User-friendly operations, cumbersome tasks, unusual requirements. We prioritize improvements based on feedback and necessary data.
Respond to changes and continue to evolve.
Adding features is not the only improvement. Simplifying operations and organizing unused features are also improvements. We choose the next step by returning to our goals.
DELIVERABLES
What remains in your hands.
The specific scope will be agreed upon through consultation.
- 01Sorting out the current situation and operational challenges
- 02Point of contact, scope of responsibility, handover documents
- 03Prioritized improvement plan
POSSIBLE APPLICATIONS
For example, this kind of work.
Examples of themes that can be considered for utilization.
Specific response conditions will be confirmed individually.
GETTING STARTEDFirst,
First,
What would you like to ask?
You can consult even if the documents are not ready
- Current system configuration and operational structure
- Access conditions for documents and source code
- Issues and improvement requests
QUESTIONS & ANSWERS
Frequently Asked Questions
Can you also consult on systems developed by other companies?
Yes. We will confirm the technical configuration, access to source code and documents, contract terms, and determine the scope that can be transferred.
Is it 24/7 support?
The response time, contact method, and roles during incidents will be agreed individually. Ongoing support does not mean uniform 24-hour support.
How is the priority of improvements decided?
We will decide together based on the impact on users, business importance, implementation burden, and confirmed data.
RELATED WORKS
View all cases →Development experience in this field.
CASE 01 Betoya · Restaurant Operations & Multi-Store Management
Connecting Betoya’s ordering, kitchen and checkout with head-office inventory management
Vietnamese restaurant Betoya
Results
See challenges, initiatives, and scope of construction Established a configuration where customers, front-of-house, kitchen, and POS handle the same orders, allowing management of product and store-specific operational information from the head office. Supports daily restaurant operations including order changes, split accounting, ticket printing to the kitchen, inventory movement, and stocktaking. The scope of implementation and conditions for using external payment services vary by store.
CASE 02 Aftermarket automotive · Retail/service
Real-time AI masking of vehicle number plates in store footage
Prime Market-listed automotive parts chain with nationwide operations
Results
See challenges, initiatives, and scope of construction Stable operation without manual work. Corrections can be made from the operation screen for areas missed by the model, achieving both accuracy and operability. Infrastructure monitoring and operations are continuously handled after release.