Case studies

Real operations.
Real software projects.

We introduce the challenges faced by our customers, the design approach, and the scope of work we handled, such as Betoya's store operations, TIXIMAX's logistics and CRM, and the business infrastructure of pharmacies.

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Staff serving food in Betoya store. Official website photo
Photo published on Betoya's official website

9 case studies · 37 development areas. Customers who have given permission are introduced by their real names.

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In each case study, challenges, actions taken, and results
You can view the specific development scope.

Staff serving food in Betoya store. Official website photoCASE 01
Betoya · Restaurant Operations & Multi-Store Management

Connecting Betoya’s ordering, kitchen and checkout with head-office inventory management

Vietnamese restaurant Betoya

Results

Established a configuration where customers, front-of-house, kitchen, and POS handle the same orders, allowing management of product and store-specific operational information from the head office. Supports daily restaurant operations including order changes, split accounting, ticket printing to the kitchen, inventory movement, and stocktaking. The scope of implementation and conditions for using external payment services vary by store.

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Concept diagram connecting patients/families, LINE/app, pharmacy staff, and headquarters in pharmacy operationsCASE 03
Pharmacy DX · Platform Connecting Patients, Pharmacies & Headquarters

Business infrastructure connecting patients and pharmacies from prescription acceptance to post-medication follow-up

Pharmacy service with patient app, LINE integration, pharmacy management, and headquarters management

Results

Patients can make reservations, check their medicine records, and respond to follow-ups via LINE or the app, while pharmacies can manage reception status, patient information, and communication history through a management interface. Functions for managing store information, delivery, and payment settings are also provided on the headquarters side, connecting patient touchpoints with store and headquarters operations as a single service.

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TIXIMAX Official Site for Japan: Overseas Purchase Agency, International Shipping, Customs SupportCASE 07
TIXIMAX · Cross-Border Logistics & Warehouse Management

TIXIMAX: from warehouse handling to final delivery

TIXIMAX's logistics system for purchasing agency and international shipping

Results

While managing packages and transportation as separate units, a structure is established that allows tracking their relationships. It supports the work of warehouse staff, administrators, and users, including pre-shipment status checks and delivery records. CRM and customer support are introduced as separate development areas.

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Concept diagram connecting TIXIMAX's SNS channels, Social Inbox, customer information, sales opportunities, and order draftsCASE 09
TIXIMAX · CRM and multi-channel customer support

TIXIMAX: customer conversations connected to sales workflows

TIXIMAX's CRM that handles customer information, sales opportunities, messages, and order coordination

Results

By associating each channel's conversation with a sales representative and sales opportunity, you can check the context of customer information and orders. After a sales opportunity is closed, staff will review the order draft and pass it to the receiving party. The scope of each channel's offerings varies depending on API permissions, reviews, and connection settings.

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The results are based on each project's achievements and do not guarantee the same effects or scale. The scope of support and operational conditions are agreed upon individually.

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