CHALLENGE
The challenge
Orders from franchisees and orders to suppliers, sales, royalties, permits, training of franchisees, reception and accounting of stores were managed with separate systems and forms.
Connected franchise ordering, head-office management and store POS
National-scale franchise network of a comprehensive lifestyle service company.
SYSTEM OVERVIEW
- 01Franchisees
- 02Head office - Order processing
- 03Store POS
- 04Operations management
This is a conceptual diagram organizing the development scope. It is not an actual system screen or architecture diagram.
OUR WORK
Our approach
Built a core system for bidirectional orders and material inventory between franchisees and headquarters, and between headquarters and suppliers. Also responsible for the franchise management system that cross-manages franchisee information, sales, royalties, projects and estimates, staff assignments, training, and quality control, as well as the POS for maintenance stores from reception to process and cash register.
OUTCOME
Delivery & operations
The head office can monitor all franchisees on a single screen. Store staff can complete reception to accounting via store terminals. Franchise management operates nationwide.
WHAT WE BUILT
Specific construction scope.
The tasks I was responsible for in this project
Three system areas.
Orders & material procurement
Handles orders from franchisees to headquarters and orders from headquarters to suppliers in both directions, centralizing order management and material inventory.
Franchise management
Head office comprehensively manages franchisee information, sales, royalties, projects and estimates, handled products, various permits, project assignments to workers, training, and quality management.
Store operations & POS
Order receiving (record of condition, estimate, completion date), workflow management, and point-of-sale accounting all completed on store terminals. Integrated with receipt printers, cash drawers, and other store equipment.
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